The most important thing managers can do is to guide individuals to develop in ways that will prepare them for changes in their work, increase their job effectiveness and improve their value to the organization. Mangers can help people take personal responsibility for growth and continuous learning aligning personal development goals with the organization's business goals.
People want to know how they are doing in their jobs and how the company is doing in its business. An increasingly popular and powerful means for managers and employees to get information on their performance is multi-rater 360-degree feedback. Used independently or as part of a management development program, multi-rater 360-degree feedback can enhance self-awareness by highlighting what supervisors, peers, subordinates, and customers see as an individual's strengths and development needs. It is an exceptionally effective tool for change. No other organizational action strategy has more power for motivating employee behavior change than candid feedback from work associates. Multi-source assessment creates accountability and service to all stakeholders: supervisor, external and internal customers, including coworkers and direct reports. In recognition of the importance of human capital, organizations are spending billions of dollars to enhance human performance using multi-rater 360-degree feedback tools.
The objective of a multi-rater 360-degree feedback process is to improve the competencies, skills, and behaviors of a single person or group of individuals. Competencies have been called the DNA of organizations because they are the essence of a company's competitive advantage. Organizational core competencies are those qualities that distinguish an organization's products or services from those of its' competitors and establish value in the minds of its customers. A customized set of competencies for a specific position is developed and individuals are assessed on how well they demonstrate the desired competencies. Individuals are evaluated both on how they do the job and the results or outcomes achieved. Using 360-degree feedback instruments, employees can compare their own perceptions of their skills, abilities, and styles with the perceptions of others.
Multi-rater 360-degree feedback is a powerful process for developing people, renewing organizations, supporting a cultural change, team building, promotion and succession planning, management development, building learning cultures, and implementing strategic initiatives.
Organizations are flattening hierarchies by eliminating unnecessary layers of management and putting increased emphasis on empowerment, teamwork, continuous learning, individual development, and self-management. The Multi-Rater Model aligns with the organizations strategic vision to create opportunities for personal and career development and for aligning individual performance expectations with corporate values. As organizations change their culture to align with their vision and values, multi-rater feedback becomes a powerful method to communicate the new competencies required by the new values.
Multi-rater 360-degree feedback has many well-documented benefits:
o Defines corporate competencies. Identifies the critical factors that link job requirements with business objectives.
o Increases the focus on customer service.
o Creates a high-involvement workforce.
o Detects barriers to success.
o It gives employees, managers, and teams a clear understanding of personal strengths and areas for development.
o Increases employee retention
o Produces positive cultural change.
o Employees view feedback from different perspectives as fair, accurate, believable, and motivational
o The flexibility of the process makes it meaningful for people at all levels of the organization.
o Multi-rater feedback enhances the effectiveness of individual and team development, continuous improvement, cultural diversity, change management, executive coaching, and other company initiatives.
While creating a high-involvement culture, multi-rater 360-degree feedback provides a proactive system that aligns employees' behavior with organizational expectations. It promotes the corporate vision, improves employee interpersonal communication, and provides the constructive feedback most employees strongly desire.
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